What people are saying.

  • “Our remote program with Training & Technology Group of New York was successful. Our staff enjoyed the experience and learned the material with ease."

    — Brian Donahue

  • “My virtual training experience with the Training & Technology Group of New York was exceptional. The process was excellent, and the instructor and program were fantastic."

    — Vincent Downey

  • "I have had the pleasure of working with TTGNY for the past 30+ years on multiple VoIP/Contact Center engagements and they have consistently exceeded my expectations. Flexibility is one of their standout qualities, they adapt seamlessly to shifting priorities and last-minute changes without missing a beat. Beyond their technical training skills, their customer interaction is met with a white-glove service mentality ensuring our clients feel valued and supported. Their positive attitude and professionalism make them a pleasure to work with. I highly recommend TTGNY to anyone seeking a reliable, customer-focused, and results-driver partner. They truly set the bar for excellence in their field."

    - Jeri Mark

  • "I have enjoyed working with TTGNY for the last 20 years. While the companies I have worked for over the years have changed a few times, my training partner of choice has not. Many of my clients have not hesitated to share their positive feedback; at the end of the day, it is all about the client experience. Based on the collective industry experience of the trainers at TTGNY, they can work as independently as required or, equally important, their ability to consult with the client and the partner for a customized solution and delivery. While having the ability to conduct training sessions remotely, they continue to demonstrate flexibility to meet tight timelines and travel to provide a high-touch, in-person, classroom-based training environment. I highly recommend TTGNY and will continue using their services as my training vendor."

    — Michael Frangipane

  • "As a contact center implementation professional, delivering training is a key component of almost every project and deployment. Over the years, I have had the opportunity to work with many training partners. After working with countless partners, our search finally ended when we found the Training and Technology Group of New York (TTGNY). Gail and her team have been amazing partners over the past 20+ years, and I would highly recommend their services to anyone seeking training in the technology space. The team at TTGNY have delivered training to our clients across various technologies. They have provided training on end user devices, agent and supervisor contact center training, third party workforce management tools, reporting and others. One of the best things about working with them is that I don't have to worry about training at all. The TTGNY team delivers well thought out content that is easy to consume for new users and power users alike. They provide interactive sessions and learning materials to assist in the learning process. They are flexible and tailor the learning experience for each one of our clients. Our clients and engineers alike all rave about TTGNY and I can't thank the team enough for their efforts and dedication to our clients and their needs."

    - Kristian Martell

  • "With a history spanning over 20 years, I personally have been using TTGNY services throughout my communications career. Being in the Telecom industry, training vendors are an integral part of the success of your project. Training personnel are the “face” of your company and “trusted Advisor” to the client. TTGNY excels in all facets. Starting with only the most experienced, seasoned professionals they staff to their internal processes to ensure timely, preparedness tailored to every individual client, TTGNY never waivers from providing excellent results. TTGNY staff are trained in many technical topics and systems and will learn your “product” as needed. Their personal attention to your clients’ projects is unsurpassed as they understand the clients’ own concern for the success of their new/upgraded communication solution project regardless of the size of the client. Gail Ferrara, Owner and CEO, has over 45 years in the Telecom industry and has experience with “top 100” companies as well as major Carrier Services providers to smaller Interconnect companies which all use TTGNY for Training excellence. Gail herself has filled in and represented her customers’ upper management in meetings and presented both TTGNY and her clients’ overview of the project at hand as required. TTGNY and Gail are true “partners”, even willing to wear your company’s logo apparel onsite if requested! A full solution training provider."

    — Cliff Zsevc