Training & Development Services
Training & Technology Group of New York simplifies tomorrow’s technology for today’s audience. Every training project is treated to white-glove service so that your experience is top-notch from the first strategy sessions to the final day of training.
Because every company is unique, we customize the training experience to provide exactly what you need, when and how you need it. TTGNY’s goal is to make sure that you get the most value out of your new technology.
Training & Client Services Offered
Training Options
Open House
Features an open-ended live forum that allows end-users to walk in anytime, collect training handouts, get hands-on phone experience, test features specific to them, ask the trainer for targeted guidance, and then leave when they are satisfied.
Classroom Style
Includes a 75-minute, in-person session held in a designated location at the client’s site.
One-On-One
Allows the client’s in-house training staff to acquire an essential knowledge base that allows them to train end-users.
On-Demand Web-Based
Encompasses a professionally designed self-service virtual training session that the end-user accesses via the internet or the client’s intranet.
Additional Services
Data Collection
Hire our staff to act as liaisons between your technical staff and your client. We’ll gather data to help you understand your client’s current communication platform.
Help Desk Support
Why overwhelm your support staff during Go-Live? Let our trainer provide first-level support to end-users and troubleshoot issues.
Post-Cut Support
Allow our trainers to support your client’s end-users during Go-Live.
Adoption Services
Training is provided on all communication platforms, with monthly classes offered for onboarding new employees and Q&A sessions for established users.
Frequently Asked Questions
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Training is available Onsite or Remote, customized to our clients needs
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Yes, training materials are provided that our specific to your environment
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Adoption Services are available, and key to a successful implementation
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Yes, TTGNY Pre & Post cut support is available for go live and customized to your hours of operation
“My virtual training experience with Training & Technology Group of New York was exceptional. The process was excellent and the instructor and program was fantastic.”
— VINCENT DOWNEY
