Training is tailored to your environment, offering:

• Remote learning via your preferred platform

• Classroom sessions with individual workstations for hands-on training

• A Genius Bar located in high-traffic areas for walk-in assistance and one-on-one support

• FDIS (First Day Inservice Support) provides white-gloved, personalized assistance to boost confidence

Yes, quick reference guides and presentations are delivered in PDF format. All materials are tailored to your environment's configuration.

In the classroom, there are twenty users per session to ensure personalized attention when necessary. Remote training boosts session attendance, and even for larger groups, we provide townhall sessions to address specific needs.

Absolutely, each follow-up training session is tailored to your organization, encompassing Adoption Services with multiple customized options. Sessions are available on a weekly, monthly, or bi-monthly basis, depending on the scope of work. Basic sessions cater to new hires, while advanced and Q&A sessions accommodate those seeking additional learning. Our customized calendar allows end-users to select session times at their convenience.

TTGNY provides versatile go-live support in various formats:

• In-person walk-around support ensures one-on-one attention for end users

• Centralized location support allows end users to come with specific questions

• Remote support is available for as little as 2 hours up to 24 hours for businesses running 24/7. A trainer is accessible for end users with questions

• Additionally, we offer the service of sitting in on your existing help desk to filter questions to engineers, streamlining issue resolution before involving engineering staff

TTGNY offers data collection interviewing department heads, and key personnel that have a working knowledge of the environment. This information is gathered and placed in the preferred format and giving to the engineering staff for configuration, ensuring minimal changes during go-live.